Side by side
Every ManyChat line links to its own help page, checked 2026-10-26.
| prtner | ManyChat | |
|---|---|---|
| Comment keyword to DM | Public reply and a Direct message; the rule belongs to a chosen post or your next publication | Comments trigger for a specific post or reel, all of them or the next one; include and exclude keywords; public replies rotate (help) |
| Channels | Instagram: Direct, comments, story replies; mentions as notices | Inbox covers Instagram, Facebook Messenger, WhatsApp, Telegram and SMS (help) |
| Where the team answers | Cards in your team’s Telegram group, and the prtner workspace | Manychat Inbox; a team member needs an Inbox seat (help) |
| Who sent what | Every send is logged with its actor: a person or a rule | Automation messages carry an icon; manual ones show the team member’s picture (help) |
| Roles | Owner, Manager, Member, Customer representative; rights per account | Owner, Admin, Editor, Inbox Agent, Viewer; a Viewer sees statistics and automation data read-only (help) |
| Getting started | Closed beta by waitlist; we set it up with you | Sign up with Google or e-mail and connect a channel yourself (help); a starter plan without payment (help) |
| Instagram connection | Meta’s official login | Official Meta Business Partner, through Instagram’s official APIs (help) |
In ManyChat, Telegram is a channel for talking to customers. In prtner, it is where your team works on Instagram.
When ManyChat is the better choice
- Customers write to you on WhatsApp, Messenger, SMS or Telegram too, and you want one inbox.
- You want to build visual flows yourself.
- You want to sign up and start today, on your own.
When prtner is the better choice
- Rules beyond keywords: a timer with a Stop button, a heart on story reactions.
- Drafts for every other message, written from the whole conversation in your brand’s voice.
- Your team lives in Telegram: ✅ Send · ✏️ Edit · Don’t reply. Today the bot speaks Russian.
- An agency with many client accounts and a client seat without sending.
- Customers who write in Kazakh and Russian.
Moving a keyword campaign
Bring the keyword, your public replies and the Direct text with its link; we set the rule up with you before the post goes out. Keep one word in one tool, or people get two replies. Apply for the beta.